We really have no idea what is going to happen—ever—even though everything seems obvious once we know the answer.
With people, rules, expectations, incomplete information, conflict, judgment, and differing perspectives all in play, advice is never far away. And while it can inform, it can’t decide for you.
After all, those offering advice and opinions won’t be around to put it into practice. And certainly won’t be around to experience the direct consequences of the choices made.
When Things Happen at Work is a practical HR resource for understanding people, reading circumstances, and deciding what to do next—helping you make sense of what is happening, consider your options, and pursue constructive alternatives.
We seek to advance understanding and enhance practice. Through the foundational concepts of context, conflict, and negotiation, WTHaW helps practitioners make sense of workplace dynamics, read the circumstances they face, and apply best practices that support constructive outcomes.
Challenged by a puzzling situation, or stuck on a concept, idea, or approach? I’m Navi, your research and learning partner. I can help you clarify concepts, synthesize ideas, contextualize content, explore WTHaW resources, and see the bigger picture. I am designed to support your understanding — not replace your judgment. After all, the decisions are yours.
A handbook, not a guide — a strategic ally for negotiators engaging the unique dynamics of collective bargaining. Preparation guidelines, proven strategies, and alternative approaches, for seasoned negotiators and newcomers alike.
